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Privacy Policy Effective Date: 01/03/2024

 

1. Introduction

At Vanguard Consultants (“we”, “us”, “our”), accessible via www.vanguardconsultants.com.au, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

2. Scope & Applicability

This policy applies to all personal information collected during business interactions—whether via our website, email, phone, or in-person. If the Privacy Act applies to our operations (e.g., if our turnover exceeds AUD 3 million or we handle sensitive client data), we comply fully with its requirements; if not, we still adopt APP standards as best practice.

 

3. Information We Collect

We may collect:

  • Identity & Contact: Name, organisation, position, address, email, phone.

  • NDIS-related Info: Provider details, registration status, compliance documentation.

  • Website Analytics: Cookies and usage data (for site improvement).

How we collect this includes website forms, email inquiries, phone calls, and in-person consultations.

 

4. Purpose of Collection

We collect your information to:

  • Provide and enhance our NDIS-related services (e.g., registrations, audits, compliance, policy support)

  • Respond to your inquiries

  • Improve our website and services through aggregated analytics

 

5. Disclosure to Third Parties

Your personal information may be shared with:

  • Service providers (e.g., IT hosts, data storage, analytics) operating under confidentiality and privacy standards

  • Legal or regulatory bodies when required by law

  • We will not share your personal information with unrelated third parties for marketing or other purposes without your consent.

 

6. Cross-Border Data Handling

If your information is stored or processed overseas (e.g., cloud servers), we ensure that it remains protected under standards comparable to Australian privacy laws.

 

7. Data Security & Retention

We implement appropriate technical and organizational measures to safeguard your data. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

 

8. Cookies and Tracking Technologies

We may use cookies and similar tools to understand website usage and improve user experience. You can disable or delete cookies via your browser settings, though this may affect the website’s functionality.

 

9. Access, Correction & Complaints You may request access to, or correction of, your personal information at any time. Please contact us using the details below. If you are unhappy with our handling of your information, you can lodge a complaint with us. If unresolved, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) .

 

10. Changes to This Policy We review and update this policy periodically—particularly as your privacy needs or relevant laws change Captain.

 

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